Rivsteel proudly offers a comprehensive warranty to our valued customers, ensuring your trailer is protected against workmanship defects. This warranty underscores our commitment to quality and customer satisfaction.
Warranty Coverage
Congratulations on purchasing a RivSteel Trailer. All of our new trailers are covered by a 24-month structural Warranty from the date of purchase. The Structural Warranty covers the chassis and drawbar from fatigue ONLY for the original purchaser. This Warranty is in addition to any rights or remedies the purchaser has under the Trades Practices Act or state laws. The RivSteel Structural Warranty may change at any time without notice.
RivSteel retains the right to repair or replace any part, which in the opinion of the manufacturer, is defective due to faulty material or workmanship subject to the following terms:
a) The trailer has been operated in accordance with the manufacturer’s instructions and safe towing practices.
b) The purchaser is responsible for the care of their Trailer in accordance with the RivSteel Trailer Maintenance Guide attached.
c) All Warranty repairs must be performed by RivSteel Sheds & Trailers during normal business hours.
d) The purchaser will be responsible for paying all service call fees or transport charges, and damages and loss incurred in connection with the transportation of the trailer to and from RivSteel premises.
This Warranty does not apply to any trailer which has been:
a) subject to misuse, neglect, accident or alteration by any person.
b) damaged or destroyed by fire, flood, Act of God or other inevitable accident.
c) hired to any person or persons.
Unauthorised repairs are not covered under this Warranty.
The following is not covered by Warranty:
- Paint
- Rust
- Wheels & Tyres
- Springs
- General consumables e.g. bearings, brakes, Wiring etc.
- Any other items deemed to be consumable
RivSteel does not cover any trailer parts or accessories that are not manufactured by RivSteel Sheds & Trailers.
All 3rd party parts or accessories are supplied with the Warranty terms & conditions and period provided by the manufacturer of any such parts or accessories. Those accessories include but are not limited to:
- Jockey Wheels
- Axles
- Lights
- Winches etc.
This Warranty is not offered on products sold at auction or as a demonstrator, factory seconds or on used products.
Warranty on the trailer is waived if any addition or attachment to the trailer has not been specifically approved, in writing by an authorised person from RivSteel Sheds & Trailers.